Sunday, August 21, 2011

Performance Management By Baratha Dewanarayana


Performance Management
Management = getting work done   through others
Manager’s performance is only as good as his/her employee’s performance
                Manager’s job = performance Management of others
Performance Management
An iterative process of goal-setting, communication, observation and evaluation to support, retain and develop exceptional employees for organizational success.
1.Set goals
2.Communication
3.Observe
4.Evaluate
this is a cycle.
Why   Manage           Performance?
n  To reach organizational mission and goals
n  Organizational system
n  Focusing on employee performance
n  Consistently applied throughout organization
n  With a supporting structure
Names of Systems
Performance Management
Performance Appraisals
Evaluation Systems
Job Review Systems
Feedback Systems
What do Employees Expect?
   Clear expectations
   Positive/constructive feedback on a regular basis
   Involvement in goal setting
   Be treated fairly and consistently
   Sharing of information and resources
   Job/career enrichment opportunities
Performance Management
Ensuring appropriate performance by all employees through:
                           -Reinforcement
                           -Rewards
                           -Modeling
                           -Coaching
                           -Training
                           -Development
Using a consistent feedback system
Working of Performance Management
Managers Speak with Employee re: performance
Continuously
Once per Year
Formal goals
Organizational Reporting System
Tied to Organizational Outcomes
PERFORMANCE =Doing present job at a certain level (high or low) as measured by a formal system
POTENTIAL =Includes future service, learning interest, motivation level
Planning for the Process
   Review employee’s job description
   Understand the performance measurement system
   Review notes from the year
   Understand employee expectations
Setting Effective Goals
   Quick Tips
§  S.M.A.R.T. Goals
   Specific
   Measurable
   Achievable/Agreed Upon
   Relevant
   Time-bound
§  Aligned
Adjustable

Tuesday, August 16, 2011

Human Resource Planning By :- Lal Karunathilaka MBA,B.com – SP (Hons),PGD in bank Management(IBSL) PGD in HRM(PIM), Visiting Lecture, Snr.Bank Manager


Some facts
         HRM= People Dimension in Management
         HRM has 4 steps: ATMM (Acquisition, Training and Development, Motivation & Maintenance )
         Getting and Keeping good people is critical to the success of every organization whether it be public or private
WHY HR IS IMPORTANT?
 *        
Development in a desired way requires human         initiatives, human capital, financial resource and material assets.

*          GNP can increase but not parallel qualitative improvement in human lives.
 *         The quality of human resource is the key asset           and prerequisites for development, individual, community, economy and the nation.
Traditional personnel function
  1. PF is an independent function
  2. The main task of PF is to respond  to demands
  3. Personnel dept has the primary responsibility
  4. PR = salary +welfare+IR.
  5. People are motivated by salary
HRM…
  1. HRM is an sub- system of total system
  2. HRM is an organic whole:All parts are interlinked.
  3. Main task of HRM is to develop capabilities.
  4. All the managers should share the responsibilities in HRM.
  5. People are primarily motivated by challenges and  opportunities for development and creativity.
What is HR Planning?
          Human Resource Planning is the process by which an organization ensures that it has the right number and kind of people, at the right places, at the right time, capable of effectively and efficiently completing those tasks that will help the organization achieve its overall objectives.
( Source: Decenzo and Robbins 2000, Personnel/Human Resource Management))
           HR/ Manpower Planning is the process of acquiring and utilizing human resources in the organization. It ensures that the organization has the right number of employees in the right place at the rig
          ht time.
( Source: Adhikari, Dev Raj, 2001,Human Resource Management )
          Employment planning is the process of formulating plans to fill future openings based on an analysis of the positions that are expected to be open and whether these will be filled by inside or outside candidates. ( Source: Dessler, G. 2000,Human Resource Management )
HR planning involves analyzing and identifying future needs for and availability of HR for the organization

When developing plan managers should scan the external environment to identify governmental influences, eco conditions geographic and competitive concerns, work force composition and patterns
Internal strengths and weaknesses, current jobs and employer capabilities be audited and inventoried
Information on past present and future conditions and forecast the demand and supply
          Over-view

*             HR Planning: employing people in the Right number, with            the Right skills, in the Right place, and at the Right time is fundamental to organizational success.


*             HR Planning will help organization to systematically recruit, use and deploy different categories people who will work collectively to achieve organizational Goals.                                                                                                           
Trends in Human Resource Management
         Work Force Diversity
         Women Participation
         Racial Composition
         Portion of Ageing work force
         Technological Change
          Globalization/Changing Economy
          Production globalization
          International competition of market
          Manufacturing plant in different countries
          Job sifting from one place to another
          High performance work system
Other Trends:
          Changing legal provisions such as equal opportunity laws are being passed which bars discrimination on the basis of age, sex, race, religion, disability, national origin etc.
          Health and occupational safety rules are also affect HRM.
Why Human Resource Planning is important?
          Linking business strategy with operational strategy:
HRP is an important process to maintain the link between business strategy and it operation. It follows different procedures including the need to assess the impact of technological changes on new jobs and new skills
          Minimizing the risk of losing:
By forecasting the needs of technical and other human resources it can minimize the future risk of losing. Delay in recognizing human resources might be costly and expensive in the future.
          HRP needs for HRD :
HRP is important for planning the investment in the development and utilization of human resources. Any investment in the HR activities is considered an investment for the future growth and development of the org
          HRP is pro-active, not reactive :
For solving any sort of future HR problem HRP is pro-active rather than re-active
          HRP is not in isolation :
HRP recognizes that there must be an explicit link between planning function of human resources and other organizational functions, such as strategic planning and market forecasting.
          HRP is promotes awareness :
HRP promotes the awareness that human resource activities are equally important at every level of the organization. Both lone and staff managers have to be involved in HR planning activities.
Assessing Human Resource Strategy
How strategy affects?
The organization’s objectives and strategies for the future determine future need of human resources. It means number and mix of human resources are reaction to the overall organizational strategy.
          Implications of future demands
Projection of future human resource needs and future direction of the organization is done basing upon the assessment of its current human resources situation.
So, year by year analysis for every job level and type is necessary.
Organization usually needs heterogeneous mix of people but it is not easy task to maintain all type of people in the organization. If accurate estimates are to be made of future demand in both qualitative and quantitative terms, a lot of information is required.
          Implications of future supply
Increase and decrease of future human resources  assessed by estimating changes in internal supply looking at different factors of changes.
So, increasing and decreasing of human resources is normal.
          Increasing supply
Increment in human resource supply can be done by combination of following sources:
        New hiring : easily predictable with high accuracy
        Transfer of personnel: affects in other unit and so difficult.
        Individuals returning from long leaves: Such as maternity, military service. These are easy to estimate as they are for fixed period. But difficulties arise when the period exceeds not from the cause of the organization. In this situation the organization cannot fire the employee as per legislation.
       Decreasing supply
Decrease in human resource supply can be done by combination of following sources:
        Retirements: easily predictable with high accuracy but very difficult to forecast voluntary quits, prolonged illness and deaths.
        Dismissals: It can be forecast within reasonable limits of accuracy.
        Sabbaticals: easy to predict as it is given to the employees in frequent intervals, especially to the universities teachers usually with full salary paying.

Wednesday, June 8, 2011

RECRUITMENT & SELECTION by Baratha Dewanarayana. Management Consultant. B.Sc in Business Administration, Business Economics (Special)

Recruitment
         Definition
            The process of finding and attracting suitably qualified people to apply for employment.
The Need for Recruitment
Vacancies can be occurred due to
  1. Transfer
  2. Promotion
  3. Retirement
  4. Termination
  5. Permanent disability
  6. Death
  7. Business Expansion
  8. Diversification
  9. Growth
  10. Changes of Company Policies
  11. Changing the Top Management
  12. Government Regulations
Recruitment Process
1. Identify Job Vacancy
2. Establish Job Requirements & Required Skills
3. Assessment of External and Internal Influence
4. Select the Method of Recruitment
5. Implement & Evaluation
Recruitment types
         Internal Recruitment
            Considering current employees as applicant for higher –level jobs in the organization.
         External Recruitment
            Getting candidates from outside the organization
Sources of Internal Recruitment
·         Job Posting
Publishing an open job to employees and listing its attributes like Qualifications, Supervisors, working schedule, and pay rate. 
·         Review Personal Records
·         Succession Planning
The process of ensuring a suitable supply of successors for current senior or key jobs.
·         Circulars
·         Memos
Sources of External Recruitment
·         Advertisement
·         Educational Institutions
·         Employment Agencies
·         Interested Application
·         Internet Job Posting
  • College Recruiting
This is an important source of management trainees, professional and technical employees.
·         Recruiting on the Internet
Ex: Jobs net, top jobs
Advantages of Internal Recruiting
·         Good Public Relations
·         Build morale
·         Performance information already available
·         Chosen already know the organization
·         Helps in developing in middle and top managers
·         Reduce Cost
Disadvantages of Internal Recruiting
·         Employees who apply for jobs and don’t get them become discontented
·         Groups are sometimes not as satisfied when their new boss is appointed    from within their own ranks.
Advantages of External Recruiting
·         Attract new skills to the organization
·         Adding new ideas to the organization  
Disadvantages of External Recruiting
·         Additional cost
·         Take time to familiarize with the organization culture people etc
·         Existing employees become dissatisfied.
Selection
            Definition
The process of making the choice of most appropriate person from the pool of applicants recruited to fill the relevant job vacancy.
Selection Process
1.      Applications/Screening
2.      Exams/Test
3.      Interviews
4.      Medical Test
5.      Decision Making
6.      Appointment
01. Application Evaluation
Short listing the Applications
02. Employment Tests
Organizations use tests as a major input for selection process.
         Intelligent tests
         Aptitude tests
         Ability tests
         Interest tests
         General Knowledge test
         Graphology (handwriting analysis)
         Honesty tests
03. Interviews
      Applicants, who have passed the earlier steps, take this interview.
                  Some or all of the following can interview:
         HR Interviewers
         Senior managers
         Potential supervisor
         Potential colleagues
3.1. INTERVIEWS
·         Preliminary Interview
·         Selection Interview
§  Formal &Structured Interview
§  Unstructured Interview
§  Stress Interview
§  Group Interview Method
§  Panel Interview
§  In-depth   Interview
04. Background investigation
Investigating Background information of potential employees:
         Contacting former employers
         Contacting other job-related or personal references
         Verifying educational accomplishments
         Verifying legal status to work
         Checking credit references and criminal records
05. Medical Test
This examination is given to screen out those applicants who are unable to physically comply with the requirements of the job.
Offer Letter
Appointment letter
Types of employment
1) Permanent Employees
            Permanent employee is confirmed in the company and is eligible for all benefits specified. The organization is obliged to give him work on a continuous basis.
           
2) Apprentice
            An Apprentice cannot be considered as a workman or an employee. An Apprentice is merely acquiring the knowledge of he/she is interested in and an employer merely undertakes to train him.
3) Fixed Term Contract
            Employee under a Fixed Term Contract is a person who is employed by the employer for a specified period of time and at the end of the said period contract is considered to be expired.
4) Temporary Employees
            A temporary employee is an employee taken to fulfill a temporary need
5) Probationers
            A Probationer is an employee who enters into a contract of employment with the employer. The sole purpose of having a probationary period is to ascertain and evaluate the capability and capacity of the employee. Most often contract itself contains a provision for the extension of the probationary period